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FAQs

1) How can I place an order?

Order online at ShipKnox.com. If you have any questions or concerns about placing an order, please email us at cs@shipknox.com.

2) What payment methods do you accept?

Payment Methods Accepted:

  • Visa
  • MasterCard
  • Discover
  • American Express
  • Diners Club
  • PayPal

3) Is your site secure? Will my personal information be safe?

We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.

We take great pride in keeping your personal information safe and secure. The Secure Socket Layer (SSL) technology encrypts the information you send us when you place your order. The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on our secure server. It cannot be read in transit.

To ensure that your order is being placed on a Secure Socket Layer, there are several visual clues displayed by your browser.

  1. During the checkout process you will notice the "http" in your browser's URL location will change to "https".
  2. Your browser will display a closed lock in the bottom left or right corner of the window, depending on which browser you are using.

In addition, we will not divulge any information we receive from customers to anyone. We will not rent, sell or give your name, credit card information or purchase history to any other company, agency or individual.

 

4) What shipping methods do you use?

The majority of our orders are larger items, shipped using FedEx or UPS Ground or International Express if you're ordering from another country. If you are ordering a smaller item such as poly mailers we will be shipping United States Postal Service for a cheaper rate. 

5) How much does shipping cost?

Shipping charges are based on weight and quantity, and totals can be viewed both in the shopping cart and throughout the checkout process. We keep our shipping charges and transit times low by using our great rates through FedEx which delivers anywhere in the U.S. in 3-5 business days.

6) How quickly will my order ship?

Our Orders are sent out the next business day after the order was placed. If you have any questions of lead time or shipping information, you can use our Contact Us page for any further questions. Once the product has been shipped, you can expect your package within 3-5 business days. 

7) What countries do you ship to? How much does international shipping cost?

We can ship to any country, just keep in mind, any shipments outside the United States will have extra fees. 

8) How long does it take to receive a shipment?

The majority of our orders are placed in the United States, which will take anywhere from 3-5 business days. If you placed an order outside the United States, you can expect to receive your order within 4-11 business days.

 

9) My order never arrived. I think it is lost. What do I do now?

To report a lost package, please follow these steps:

  1. If the package does not show delivered and it has been in transit for more than 7 business days for U.S. orders and 11 days for international orders, please use the contact us page to report the lost package to customer service.

If the package shows delivered, but you did not receive it, please follow these instructions:

  • Check all delivery locations - mailboxes, doors, porches, patios, garage doors, etc.
  • Ask everyone in your home to make sure they did not receive the package, and forget to tell you. You wouldn't believe how often this happens.
  • Make sure there is not a post office delivery slip in your mailbox or FedEx/UPS notice on one of your doors. Ask everyone in your home to make sure they did not receive one of these delivery notices and forget to tell you.
  • Print the tracking detail information off the shipping carrier's website and show it to your delivery carrier. Tell them you did not receive the package and ask them to help you "trace" the package.

10) Do you have a money back guarantee?

ShipKnox is proud to offer a 30-day Money Back Guarantee. To qualify for the guarantee:

  • You must submit your return request within 30 days from the original order date.

 

    11) How do I create an account?

    Once you are on our website, ShipKnox.com, press the "Home" tab. You then will see in the upper right hand corner two options, "Log in" or "Create Account". It's that easy! 

    12) I forgot my log in and/or password. How can I get this information?

    If you forgot your password, simply use your login email and hit the "forgot my password" link. You then will get a link sent to your email to reset your password. 

    13) What can I do in My Account?

    Once you log in to your account, the My Account page is your central hub for managing all features of the ShipKnox website, including:

    • View Your Order & Return History
    • Reorder a Previous Order
    • Track Your Orders
    • Update Your Address Book
    • Contact Us about any questions you may have